Mobile / Sports
Your account details, wallet records and mobile session data are handled under one written policy, and this is where bft99 sets it out in full. Read it before you register; what you can reach still depends on your local law and eligible regions.
This policy is written by the team that runs bft99, and it describes how your account is handled from your first sign-in to the day you ask us to close it. We cover the details you type in yourself, the wallet records created when you send money through bKash, Nagad or Rocket, and the device data your phone passes to us while you move around the lobby. We keep the wording narrow on purpose. Where local law asks for something different, those local rules take priority over anything written here, and whether you can open an account at all depends on your country of residence and eligible regions. You will not find buried clauses in small print. If we change how your details are handled, we say so on this page and show the date of the last update. A question about one paragraph can go to our support team, and we answer in the same plain language we use here. We do not sell your personal details to anyone, and we do not hand wallet records to advertisers. Cookie settings and device permissions stay yours to change, from your browser or your phone settings.
One policy does not stretch over everything, so it helps to be clear about the edges. This page governs what we do with the details of your account and the activity recorded under it: sign-ins, wallet movements and the games you open, whether that is Crash Rocket on a phone or Baccarat VIP Circle on a desktop. It also covers the messages you send us through the support page. It does not cover what happens after you leave our site. Payment services such as bKash, Nagad and Rocket handle your money under their own terms, and their apps decide what they record and for how long. Where we pass a detail to a payment partner to complete a transfer, that partner becomes responsible for it under its own rules. Links out to other sites sit outside this policy too. If a page on our site carries its own shorter notice, that notice sits alongside this one.
Everything tied to your sign-in sits inside this policy: the email address you register with, the device and browser sessions we log, and the account area pages you open. If you use the same account on a phone and a desktop, both sessions are recorded under one profile, so you always know what we hold.
Money moved in or out through bKash, Nagad or Rocket is recorded so your balance and history match on both sides. We keep the reference details needed to trace a transfer, and you can see the same entries in your account area. What the wallet app stores is governed by that provider, not by us.
Game titles you open, pages you read and settings you change are part of the account record. That is what lets the lobby show your recent games and keeps your language and layout choices in place between visits. We use it to run the site, not to build a profile for sale.
Anything outside our own pages has its own rules. Studio game content, wallet apps and any site we link to handle your details under their own policies, and their rules decide what they keep. If something goes wrong there, raise it with that provider first, then tell us.
You are not stuck with whatever we happen to hold. Sign in and open the account area to see the profile details, contact address and wallet records attached to your account. If a name, phone number or email sits there wrongly, correct it from the same page. Corrections reach our records straight away, which matters most for the address your payment confirmations go to. When a record looks wrong and you cannot fix it yourself, send the details through the support page and we will look at it with you. You can also ask for a copy of what we hold, ask us to close an account you no longer use, or withdraw consent for optional items such as cookie-based preferences. Closing an account does not erase everything at once: entries tied to a completed transfer may need to stay while a payment dispute is open, and local law can require us to keep certain records for a set period.
Open your account area after signing in and the profile page shows the details we keep: name, contact address, wallet references and the sessions recorded on your devices. Wallet entries for bKash, Nagad and Rocket transfers appear in the same place, so you can match them against your own app statement.
Typos happen. Change a phone number, email address or a spelling directly in your profile, and the update flows through to the records we use for support and payment confirmations. If a field will not accept a change, message us with the correct value and we will adjust it on our side.
Write to us through the support page and say which part of this policy your question is about. Give the account email and any reference number involved, and you will get a reply from a person who can open the account record rather than a canned answer.
You can request a copy of the details held on your account, or ask us to close it. We confirm what will be removed and what has to stay, because entries linked to a completed transfer may need to be held while a dispute is open or while local rules require it.
Privacy questions need a real route, not a mailbox nobody reads. Start on the support page linked from our footer, where the message form takes your account email so we can match you to the right record. If you are already signed in, the account area carries the same form, which saves you typing your registered address again on a phone. Tell us what you need in the first two lines: a correction, a copy of your records, or a question about a clause on this page. Add a reference number when the question is about a wallet transfer through bKash, Nagad or Rocket. We answer in plain English, and if something sits outside what we can do, we say so instead of leaving the thread open. Keep the account email and any reference you receive, because it lets us pick up the same conversation quickly when you follow up.
The message form on our support page is the main route for anything about this policy. Enter the email address registered to your account so the request lines up with your record, then describe the question and mention which part of this page it relates to.
Signed in already? Raise the same request from the account area instead. The form picks up your registered email automatically, which is handy on a phone where typing a long address is a nuisance, and the thread stays attached to your account history.
If you need to chase an unresolved question, reply on the same thread rather than starting a new one. Quote the reference you were given so we can find the earlier exchange without asking you to explain everything a second time.
The practical side of this policy is smaller than it sounds. Access to your account data sits behind your own sign-in, and only the people who need a record for support or payment tracing can open it. Cookies come in two groups: the ones that keep you signed in and remember your language and layout, and optional measurement ones you can block in your browser without losing access to the lobby. We hold records while an account is active, then for the period local rules set for wallet and transfer entries. When a request arrives, we say what can be removed and what has to stay, rather than deleting quietly or refusing without a reason. Shared phones deserve a little care: sign out when you finish, and flag anything unfamiliar to us straight away. If you want the handling changed, the support page is where that conversation starts, and the request stays open until you have an answer.
Registration details you type in, wallet references for bKash, Nagad and Rocket transfers, session data from the devices you sign in on, and the messages you send our team. Game activity such as the titles you open feeds the recent-games row in your lobby. Nothing here goes to advertisers.
Essential cookies keep you signed in and hold your language and layout choices between visits. Optional ones cover measurement. You can clear or block either type in your browser settings, and the site still works; you will simply sign in again more often.
Your sign-in is the door to your account records, so treat the password like your wallet PIN. Sign out when you finish on a shared phone, change the password yourself if you are unsure, and message us through the support page if you think someone else has opened your account.
Active accounts keep their records. After closure, entries tied to completed transfers may be held for the period local rules set, then removed. Ask through the support page and we will tell you which parts of your record fall into each group.
Most of what lands in our support inbox comes down to a handful of questions, so we have answered them here in the same plain wording we use in a reply. You will find how your registration details are held, how to see the record attached to your account, what happens when a bKash, Nagad or Rocket transfer appears in your history, and what changes when you decide to close the account. Nothing on this page cuts across what your local law already gives you, and availability stays tied to local rules and eligible regions. Answers here stay short on purpose, because long ones hide the part you actually need. If the answer you need is not here, the support page takes it, and a reply goes to the email address registered on your account. Add a reference number when your question is about a transfer and we can trace it faster.
We use them to run your account: signing you in, matching wallet transfers sent through bKash, Nagad or Rocket, showing your recent games and answering your messages. We do not sell those details, and we do not pass wallet records to advertisers.
Yes. Sign in, open the account area, and the profile page lists your registration details, contact address, recorded sessions and wallet entries. If something is missing from that view, raise it on the support page and we will check the record with you.
Change it yourself in the account area and the update reaches our records immediately. If a field refuses the change, send the correct value through the support page and say which field it is, so we can adjust it on our side.
A transfer cannot complete without it. When you send money through bKash, Nagad or Rocket, the details needed to match that transfer pass to the payment service handling it, and that service then applies its own privacy rules to what it records.
Most of them are removed, but entries attached to a completed transfer may be held for the period local rules set, which is why we confirm the split before closing anything. Ask through the support page and we will tell you what stays and why.
While your account is active the record stays live, so support and payment tracing can work when you need them. After closure, transfer and wallet entries may be kept for the period local rules require, then deleted. Ask us for the position on your own record.